Refund Policy
Effective Date: January 10, 2026
At N4S Motors, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds are issued for products purchased through our website.
1. Eligibility for Refunds
You may be eligible for a refund if:
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The item is faulty, damaged, or defective
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The wrong item was supplied
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The item is returned in accordance with our returns process
All refund requests are subject to inspection and approval.
2. Change of Mind (Consumer Rights)
Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, provided that:
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The item is unused and in its original condition
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The item is returned in its original packaging
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Proof of purchase is provided
You must notify us within 14 days of delivery to initiate a return.
3. Non-Refundable Items
Refunds will not be issued for:
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Items that have been installed, used, or modified
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Custom-made or special-order items
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Items damaged due to improper installation or misuse
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Items returned without original packaging or accessories
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Clearance or final sale items (where clearly marked)
4. Return Process
To request a refund:
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Contact us at support@n4smotorsltd.com with your order number and reason for return
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Wait for return authorisation and instructions
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Send the item back using a tracked shipping method
Returns sent without prior approval may be refused.
5. Return Shipping Costs
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If the return is due to our error (wrong, faulty, or damaged item), we will cover return shipping costs
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If the return is due to a change of mind, return shipping costs are the responsibility of the customer
Original shipping charges are non-refundable unless the item is faulty or incorrect.
6. Inspection and Approval
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Returned items will be inspected upon receipt
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If approved, refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method
Processing times may vary depending on your bank or payment provider.
7. Partial Refunds
Partial refunds may be issued if:
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Items show signs of use
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Parts are missing
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Packaging is damaged
The refund amount will reflect the condition of the returned item.
8. Late or Missing Refunds
If you haven’t received your refund:
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Check with your bank or card provider
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Contact your payment processor
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If the issue persists, contact us for assistance
9. Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
10. Contact Us
If you have any questions about this Refund Policy, please contact us:
📧 Email: n4smotorsltd@gmail.com
🏢 Company Name: N4S Motors